Refund policy

Because our products are food, we don’t accept physical returns for safety reasons. Instead, we handle issues through refunds or replacements at our discretion.

Eligibility Window

You must submit your request within 14 days of delivery. Delivery date = the date the carrier marks your order delivered.

What’s Covered (Our Discretion)

Damaged in transit, wrong item, missing items, or quality issues (off-flavor, packaging/batch defect).

What’s Not Covered

•Orders delivered to the address provided but stolen, lost, or left outside after delivery.

•Improper storage after delivery (e.g., left in hot cars or direct sun). Our bars should be stored cool and dry.

•Third-party retailer purchases (Amazon, grocery stores, gyms, etc.). Please contact them directly; their policies apply.

•Requests submitted after 14 days.

What We May Ask For

To resolve your claim quickly, we may request:

•Your order number and the best-by date (printed on the package)

•Photos of the product, packaging, and shipping label

•A short description of the issue and how the product was stored

Resolution Options (Our Choice)

•Replacement of the same or comparable item

•Refund to your original payment method for the product price (shipping is non-refundable unless we made an error)

•Store credit

How to Submit a Request

Email support@myo.bar within 14 days of delivery with subject line:

“Return/Refund Request – Order #[####]”

Include your order details, photos (if applicable), and a description of the issue. We usually respond within a few business days once we have all the details.

Marketplace & Retail Purchases

If you bought MYO bars through Amazon, Target, or another retailer, please contact them directly to request a refund or replacement. We can answer quality questions, but refunds/returns must follow the seller’s policy.

Shipping Mistakes & Address Issues

If we ship to the address you provide and the carrier marks it delivered, we can’t guarantee refund/replacement. If the carrier returns a package to us as undeliverable, we’ll contact you to reship (additional shipping fees may apply).

Subscriptions

Changes or cancellations must be made before your next renewal is processed. Once an order is packed for shipment, adjustments may not be possible.

Fraud & Abuse

We reserve the right to refuse service, limit returns, or require extra verification if misuse of this policy is suspected.

Your Rights

Nothing in this policy limits your rights under applicable consumer-protection laws.